Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all included accessories. You'll also need your receipt or proof of purchase.

To start a return, please contact us at support@puredreams.shop.

Return Address:

PureDreams
Courier Point
Lytchett Matravers
Poole, ENG
BH16 6FH
United Kingdom

If your return is accepted, we'll provide you with instructions on how and where to send your package. Please do not send items back without contacting us first, as unauthorized returns cannot be accepted.

If you have any questions regarding a return, you can contact us anytime at support@puredreams.shop.

Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong product, contact us immediately so we can evaluate the issue and make it right as quickly as possible.

Non-Returnable Items

Certain types of products cannot be returned, including:

  • Personalized or custom-made products.

  • Gift cards.

  • Final sale or clearance items.

If you have any questions about whether your item is eligible for a return, please contact us before sending it back.

Exchanges

The quickest way to receive a replacement is to return your original item. Once your return has been approved, you can place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days without providing a reason.

Returned items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@puredreams.shop.